Privacy Policy

Effective Date: March 14, 2026
Company Name: Lucid Crew, Inc.
Website and Platform: lucidcrew.com, app.lucidcrew.com

1. Overview

Lucid Crew, Inc. (“Lucid Crew,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our platform, submit forms, communicate with us, or otherwise interact with us online.

By using our website or platform, you agree to this Privacy Policy.

You may visit our website without providing personal information, although certain features may require it.

2. Information We Collect

Information You Provide to Us

This may include:

Name
Email address
Phone number
Business name
Billing information
Payment and billing information processed through third-party payment providers
Information submitted through forms, chat widgets, scheduling tools, surveys, support requests, or account registration
Any other information you choose to provide

Account and Platform Information

If you use our platform, we may collect:

Login credentials and account details
User activity within the platform
CRM records, notes, contacts, leads, and communication history
Settings, workflows, campaigns, and other account content

Website Usage Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Operating system
Referring pages
Pages viewed
Time spent on pages
Click activity
Approximate geographic information
Dates and times of visits

Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to improve website functionality, analyze traffic, remember preferences, and support advertising or remarketing efforts.

These technologies may collect information about your browsing behavior and interactions with our website.

3. How We Use Information

We may use information to:

Provide and operate our website and platform
Create and manage user accounts
Process transactions and send invoices or receipts
Respond to inquiries and provide support
Schedule meetings or demos
Send service-related communications
Deliver SMS, email, and other communications
Improve website performance, user experience, and platform features
Analyze trends, traffic, and marketing performance
Prevent fraud, abuse, security issues, or unlawful activity
Enforce our terms, policies, and legal rights

4. Forms, Chat, Scheduling, and Lead Collection

If you submit information through a contact form, scheduling page, chat widget, landing page, or similar feature, we may use that information to:

Respond to your inquiry
Contact you about our services
Follow up regarding your interest
Add you to our CRM or internal systems
Send relevant service or marketing communications, where permitted by law

5. SMS and Email Communications

If you provide your phone number or email address, you may receive communications from us or through our platform, subject to applicable law.

This may include:

Appointment reminders
Service notifications
Follow-ups
Marketing messages
Account-related alerts

By submitting your contact information through our forms or platform, you consent to receive communications from us as permitted by law and in accordance with your choices and consent status.

For SMS communications:

Message frequency may vary
Message and data rates may apply
Reply STOP to unsubscribe
Reply HELP for assistance

Consent to receive SMS messages is not a condition of purchase.

You are responsible for obtaining any legally required consent from your own contacts if you use our platform to send SMS, email, or other communications.

6. AI Features

Our platform may include AI-powered tools or features.

If you use those tools:

Information you input may be processed to generate content, suggestions, summaries, or automations
AI-generated output may be inaccurate, incomplete, or inappropriate
You are responsible for reviewing and approving all AI-generated output before using or publishing it

We may use anonymized or aggregated information to improve platform performance or related features.

7. Cookies, Analytics, and Advertising Tools

We may use third-party analytics and advertising tools to better understand website traffic and improve our marketing.

These tools may include services such as:

Website analytics providers
Ad tracking and remarketing platforms
Form tracking and conversion tools

These services may use cookies, pixels, or similar technologies to collect data about your interactions with our website.

You can usually control cookies through your browser settings. Disabling cookies may affect certain website functions.

8. How We Share Information

We do not sell your personal information.

We may share information with service providers as necessary to operate our business and deliver services to you.

We may share information with:

Service Providers

Third parties that help us operate our business and platform, including providers of:

Hosting and infrastructure
CRM and software tools
Payment processing
Email delivery
SMS delivery
Analytics
Customer support
Scheduling and communication services

Legal or Compliance Purposes

We may disclose information if necessary to:

Comply with applicable law, legal process, or government request
Enforce our agreements or policies
Protect our rights, users, or business
Detect, prevent, or address fraud, abuse, or security issues

Business Transfers

If Lucid Crew is involved in a merger, acquisition, sale, financing, or asset transfer, information may be transferred as part of that transaction.

9. Third-Party Platforms and Integrations

Our website and platform may integrate with third-party tools, plugins, embedded content, payment processors, CRM systems, messaging providers, and other services.

Those third parties operate under their own terms and privacy policies. We are not responsible for their independent privacy or security practices.

We do not store full payment card details on our servers. Payment information is processed through third-party payment processors.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect information.

However:

No method of transmission over the internet is completely secure
No method of electronic storage is completely secure
We cannot guarantee absolute security

11. Data Retention

We retain information for as long as reasonably necessary to:

Provide services
Maintain business and legal records
Resolve disputes
Enforce agreements
Meet operational and compliance needs

If your platform account is terminated:

We may retain account data for up to 30 days
After that period, data may be permanently deleted without notice

You are responsible for backing up or exporting your data before account termination or deletion.

12. Your Responsibilities

You are responsible for:

The accuracy of information you provide
The data you collect, upload, store, or process through our platform
Making sure you have the rights and consent necessary to use that data
Complying with applicable privacy, marketing, and messaging laws

13. Your Rights and Choices

Depending on your location, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of marketing emails by using the unsubscribe link
Opt out of SMS messages by replying STOP

To make a privacy-related request, contact us using the information below.

14. Children’s Privacy

Our website and platform are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted with a revised effective date. Continued use of our website or platform after updates are posted constitutes acceptance of the revised policy.

16. Contact

Lucid Crew, Inc.
webdesign [at] lucidcrew.com

Home

https://app.lucidcrew.com