Payment and Refund Policy

Pricing

Pricing varies per project. All contracts state the agreed upon design fees, setup fees, and subsequent charges.

Timing

Clients acknowledges that the general delivery time for a website design is approximately 30 days. This is based on factors such as content delivery and timely communication approval by the client. Please check your contact for specific dates and more information.

Service Rates

Clients acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Client. Client is aware that the Company may prospectively change the specified rates and charges from time to time. Any promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.

Payment

Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the 1st of the month for that month’s service.

Payments and Fees

Credit cards that are declined for any reason are subject to a $5.00 declination fee. Service will be interrupted on accounts that reach 7 days past due. Service interrupted for nonpayment is subject to a $100 reconnect charge. Accounts not paid by due date are subject to a $10 late fee. Accounts that are not collectible by Lucid Crew may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than $50 nor more than $150. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.

Refund and Disputes

All payments to Lucid Crew are nonrefundable. This includes the design fees, setup fees, and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Lucid Crew sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay Lucid Crew an “Administrative Fee” of not less than $50 and not more than $150.

Failure to Pay

The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Account Cancellation

Requests for canceling accounts may be made in writing with at least 30 days notice but not more than 60 days prior written notice and sent to:

Lucid Crew
Attn: Cancellations
PO Box 2181
Kyle, TX 78640

Or you may call 512-853-9693.

Lucid Crew preferred method of cancellation is via email support [at] lucidcrew.com

You must have all account information to cancel.